DW: This should get you started...
https://www.nerdwallet.com/finance/learn/stores-with-the-best-return-policies
Stores with Standout Return Policies (Generally Generous)
- Nordstrom: Known for handling returns case-by-case with no formal time limit, aiming for customer satisfaction.
- Costco: No time limit on most items (except 90 days for electronics); accepts returns without receipts using membership data.
- L.L. Bean: Offers excellent policies, often with long return windows for satisfaction.
- Zappos: Very customer-friendly, known for easy online returns and long windows.
- Target: Good omnichannel returns and generally flexible policies for most items.
- Amazon: Offers extensive return options, though specifics depend on the seller (Marketplace vs. Amazon).
- Kohl's: Accepts most returns within 180 days (excluding electronics).
- Athleta: "Give-It-a-Workout Guarantee" allows returns for any reason within 60 days, even after use.
What to Watch Out For (Potential Issues)
- Return Fees: Stores like T.J. Maxx, Marshalls, and Macy's may deduct a flat fee for mailed returns or restocking.
- Electronics: Often have shorter windows (e.g., 90 days for Costco).
- Marketplace Sellers: For sites like Amazon or Walmart, returns for items sold by third-party sellers can have different, stricter rules (e.g., 30 days).
- Final Sale: Clearance or specific items may be non-returnable.
Key Things to Check Before Returning
- Timeframe: How many days do you have (30, 90, 180, unlimited)?
- Receipt Needed? Can they find your purchase via membership or card?
- Refund Method: Original payment or store credit?
- Fees: Are you paying for return shipping or restocking?
- Conditions: Do tags need to be on, or items unworn/unopened